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president's letter

Letter from John M. Carrigg, President and CEO of UHS

John Carrigg, CEO

At UHS, we believe our performance, accountability and engagement come together to form what we call “The UHS Way.” This means that our goal always is to create an outstanding healthcare experience for our patients. In this issue of UHS Stay Healthy Magazine, you will find several examples of The UHS Way in action.

We have opened the new UHS Retail Pharmacy on the UHS Binghamton General Hospital campus, conveniently located at 33 Mitchell Ave. This full-service outpatient pharmacy offers quality, convenience and easy access for patients who live on the South Side of Binghamton and beyond. An important feature of the new pharmacy is patient education, offered free of charge in the suite’s private consultation room.

At UHS Primary Care Greene, the providers and employees have developed a method of improving appointment scheduling, follow-up calls, test results and decision-making to ensure that patients’ visits are efficient and productive. As a result, people in the Greene area are giving the practice high marks on patient satisfaction surveys and are more apt to get screened for breast or colon cancer.

And a Susquehanna County, Pa., woman battling a rare form of lung cancer has plenty of praise for the cancer care team at UHS Wilson Medical Center, which is enabling her to cope with the disease. Following radiation and chemotherapy, Deborah Kessler said: “The staff was so amazing, so patient with me. I had the best of care. Dr. Harris is excellent, and I didn’t have to go all the way to New York City to get great care.”

I hope you will find the articles in this issue compelling and helpful. They demonstrate how individuals and departments within our organization accomplish life-saving and life-enhancing tasks with skill, respect and compassion. Our aim is to keep the patient the center of everything we do. We pursue our goals with a sense of pride, dignity and determination, believing that there is no higher calling than to serve and restore.